How to
order

Choose flowers on our website. If you have specific requests about colour or flower characteristics, contact LNT before ordering.

Browse our Products or Mystery Flower Box to find a bouquet that suits you.

• Fresh flowers are natural products, so their colour, size, bloom stage and stem count may differ slightly from website images.
• Availability of imported flowers can change with the season, weather and shipping. If an item is unavailable or changes significantly, LNT will contact you before preparing the order.
• If you have a specific request about a flower, please discuss it with LNT before placing your order.

Add your chosen bouquet to the cart and review it before checkout.

Select Add to cart on the product page. In your cart, review the products and quantities before proceeding to checkout.

Product prices may vary with the season and flower availability, especially for imported flowers.

Pay by cash or bank transfer. Orders are officially confirmed after payment is completed.

• LNT accepts payment by cash or bank transfer.
• An order is officially confirmed after payment is completed or as otherwise agreed by both parties.
• Every order must be confirmed by Zalo or phone before it is prepared.

Provide the recipient, address and delivery time. Same-day delivery is available for orders placed and confirmed before 14:00.

• Please provide the complete address so LNT can confirm delivery availability. We currently deliver in Hanoi and some nearby areas.
• Standard delivery hours: Monday to Saturday, 08:00–17:00. Same-day delivery is available for in-stock products and orders placed and confirmed before 14:00.
• For a specific time window, urgent delivery, Sunday or holiday delivery, please contact LNT in advance for confirmation.
• Please let us know in advance if delivery is to a reception desk, security desk, hospital, school, office building or access-controlled location.
• LNT will confirm the delivery time and fee with your order.

See details in Delivery policy.

Check your flowers on arrival, record the unboxing, and report any issue within two hours.

• Please ensure someone is available at the provided address at the agreed time.
• Check your flowers as soon as they arrive. We recommend taking photos or video while unboxing.
• Remove the flowers from their wrapping and box after delivery, then follow the care instructions provided.
• Please report any quality concerns to LNT within two hours of delivery. Keep the flowers unchanged until you have contacted customer support.

See details in Our policy.