SHIPPING POLICY

Hanoi and some nearby areas.

LNT currently delivers in Hanoi and some nearby areas.

Coverage may vary by address, timing and delivery conditions. Provide your full address when ordering so LNT can confirm availability.

Monday to Saturday, 08:00–17:00. Same-day delivery is available for orders confirmed before 14:00.

Standard delivery

LNT delivers Monday to Saturday, 08:00–17:00. The delivery time is confirmed based on when the order is placed, product availability and destination.

Same-day delivery

Same-day delivery may be available for in-stock products confirmed by LNT that day.

• Orders must be placed and confirmed before 14:00 to be considered for same-day delivery.
• Orders placed after 14:00 may be delivered the next day, subject to availability and courier capacity.
• Actual timing depends on order confirmation, flower preparation, distance and delivery conditions.
• Same-day delivery does not mean immediate delivery or a fixed time slot unless LNT confirms one.
• For urgent orders, contact LNT by Zalo or phone before placing the order.
• Pre-orders, seasonal or imported flowers, and made-to-order products may not qualify for same-day delivery.

Requested time slots

LNT may accommodate a requested time slot if confirmed in advance. An additional fee may apply.

Sundays and public holidays

Delivery may be available on Sundays or public holidays depending on operating schedules and capacity. Please contact LNT in advance.

Estimated delivery times may change due to traffic, weather or other circumstances.

Fees depend on distance, area, timing and delivery method, and are confirmed before delivery.

Delivery fees are based on distance, destination, timing and delivery method.

LNT will confirm the delivery fee with your order before delivery.

Promotions or orders above a specified value may qualify for delivery-fee support, depending on the offer available at the time.

Five steps, from order confirmation to successful delivery.

After your order is confirmed:

1. LNT confirms the products, destination and delivery time.
2. Your order is prepared and handed to a suitable courier or delivery staff member.
3. The courier may contact the recipient before arrival.
4. Please ensure someone is available at the provided address.
5. The order is considered complete once delivered.

For delivery to a reception desk, security desk, front desk or other intermediary location, please let LNT know in advance.

Check the flowers on arrival and contact LNT promptly if anything is wrong.

Flowers are perishable products. LNT checks each order before dispatch and packs it according to the flower type.

Please inspect your flowers on arrival and contact LNT as soon as possible if you notice an issue. See the response time policy for details.

Care instructions are provided according to the flower type and product format.

Tell us in advance about access rules or other delivery requirements.

For hospitals, schools, office buildings, gated communities or other locations with access rules, please provide all necessary information.

Tell LNT in advance about requested timing, recipient details, drop-off points or entry procedures so we can confirm whether they can be accommodated.

LNT will contact you to agree on next steps; redelivery may incur a fee.

Delivery may be unsuccessful if:

• The recipient cannot be reached.
• The delivery address or details are incorrect.
• The recipient is unavailable or declines the delivery.
• The delivery location cannot be accessed.

LNT will contact you to agree on how to proceed.

A redelivery fee may apply, depending on the reason and order conditions.

Fresh flowers can be affected by time and storage conditions. LNT cannot guarantee their original condition while a redelivery is pending.

For delivery coverage, fees or special delivery requests, see the latest information on our contact page.