PRIVACY POLICY

This policy covers information collected through the website, online contact channels including Zalo, and the ordering process.

This policy applies to all personal information Lam Nhien Thao collects through the website, online contact channels including Zalo, and customer orders and transactions.

Name, phone number, email, delivery address, Zalo ID and the content of your communications.

When you use our services, we may collect the following information:

• Full name
• Phone number and email address
• Delivery address
• Zalo ID when you contact us through that channel
• Messages, consultation details and order requests

We use it only to process orders, support you, deliver flowers on time and improve our services.

We collect personal information for the following purposes:

• Confirming, processing and fulfilling orders as requested
• Providing advice, customer care and support before, during and after a purchase
• Delivering flowers to the agreed address and on time
• Recording feedback to improve product and service quality

We use personal information only for the purposes listed above, unless otherwise required by law or agreed by you.

We do not sell, rent or trade your information; we share it with delivery partners only as needed to complete delivery.

Lam Nhien Thao does not sell, rent or trade your personal information to third parties for commercial purposes. We share personal information with delivery partners only to the extent needed to complete delivery, and those partners are required to protect it under their agreements with us.

We apply appropriate technical and organisational measures to protect your information.

We apply appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration or disclosure.

You may view, correct or request deletion of your personal information.

You have the right to:

• Request access to and review the personal information we hold
• Request correction or updating of inaccurate information
• Request deletion of your personal information from our systems

To exercise any of these rights, please contact us using the details in Section 8.

This policy may be updated; the new version will be published with its update date.

Lam Nhien Thao may amend or update this Privacy Policy to reflect changes in its business, website systems or applicable law.

The updated version will be published on the website together with its update date. Continued use of the website after an update means that the customer has had access to the new policy.

If you have any questions about this Privacy Policy, please use the latest contact information below.