Our Policies

Fresh flowers are natural products. Please inspect them on arrival and store them properly.

Every flower has its own characteristics and vase life. As a natural, perishable product, its condition may change during transportation, with temperature and with care after delivery.

Inspecting the flowers on arrival and keeping them in suitable conditions helps maintain their quality. LNT’s feedback policy takes these characteristics into account.

Please send quality concerns within the first two hours after delivery is completed.

Quality concerns must be reported to LNT within the first two hours after delivery is completed. This allows LNT to assess the flowers as they were at handover.

For orders shipped to another province or city by coach or plane, please collect the flowers as soon as the carrier notifies you. LNT cannot guarantee quality if flowers are held for an extended time at a station, airport or transfer point.

Record the unboxing, keep the flowers unchanged, report within the stated period and store them correctly.

To help us review a concern clearly and fairly:

LNT reviews the details and photos or video, then confirms the condition before proposing a resolution.

After receiving a report, LNT reviews the information and photos or video provided and confirms the condition before proposing a resolution.

If affected flowers need to be removed, please do so only after receiving confirmation from customer support.

Record the handling continuously so the condition and number of damaged flowers can be identified.

Each case is reviewed according to the flowers’ actual condition, delivery timing and storage conditions.

LNT assesses each case based on the flowers’ condition, handover time and subsequent storage.

• Do not remove or treat affected flowers before speaking with customer support.
• Some minor bruising, breakage or loss may occur during transport and can fall within the normal range for fresh flowers.
• Imported varieties have different temperature and storage requirements, including tulips, peonies, ranunculus and sweet peas. Quality changes caused by incorrect storage or temperature are outside LNT’s responsibility.
• Fresh flowers naturally vary between seasons and batches. Colour, stems, leaves and size can differ due to weather and growing conditions. Please discuss specific requirements with LNT before ordering.

Having an issue with your order? Contact us right away.

Our latest phone, Zalo and email details are shown below.

We will review and address concerns transparently, fairly and in good faith.